Welcome to Lokaccino.

By accessing, browsing, or purchasing from this Website, you agree to comply with and be bound by the following Terms & Conditions, including our Return, Refund, and Privacy Policies.

If you do not agree with any part of these Terms, please refrain from using the Website.

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1. Definitions

* “Website” refers to Lokaccino
* “Customer”, “User”, or “You” refers to any individual accessing or purchasing from the Website.
* “Products” refers to all items available for sale, including coffee beans, ground coffee, capsules, coffee machines, accessories, brewing tools, and related products.

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2. Eligibility

By using this Website, you confirm that:

* You are at least 18 years old.
* You have the legal capacity to enter into binding agreements under Egyptian law.
* All information provided by you is accurate, complete, and up to date.

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3. Products & Pricing

* We strive to ensure that all product descriptions, images, specifications, and prices displayed on the Website are accurate.
* Product colors and packaging may vary slightly from displayed images.
* All prices are listed in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.
* Lokaccino reserves the right to modify prices, promotions, or discontinue products at any time without prior notice.

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4. Orders & Payments

* Orders are considered confirmed only after payment authorization or confirmation by our customer service team.
* We reserve the right to refuse or cancel any order in cases including but not limited to:
* Product unavailability
* Pricing or technical errors
* Suspected fraudulent or unauthorized activity
* Payment methods available will be displayed during checkout and may include online payment methods and cash on delivery where applicable.

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5. Shipping & Delivery

* Orders are shipped within the Arab Republic of Egypt according to the estimated delivery times displayed during checkout.
* Delivery times may vary depending on location, courier services, and circumstances beyond our control.
* Customers are responsible for providing accurate shipping details.
* Additional shipping charges may apply if delivery fails due to incorrect information or customer unavailability.

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Return & Exchange Policy

6. Returns & Exchanges

In accordance with the Egyptian Consumer Protection Law No. 181 of 2018, customers may request a return or exchange under the following conditions:

Return or exchange requests are accepted within:

* 14 days from the delivery date if the product is defective or not as described.
* 30 days in cases of confirmed manufacturing defects.

Conditions for acceptance:

* The product must be unused and in its original condition.
* Original packaging and accessories must be included.
* Proof of purchase or order number must be provided.

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7. Non-Returnable Products

The following products cannot be returned or exchanged:

* Coffee beans, ground coffee, capsules, or consumable food products after opening.
* Used or damaged products caused by misuse.
* Customized or specially prepared products upon customer request.

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8. Coffee Machines & Warranty

* Coffee machines and electrical products are covered by the manufacturer’s or authorized distributor’s warranty terms.
* Products reported as defective may require inspection by technical support or an authorized service center.
* Warranty does not cover damages resulting from:
* Misuse or negligence
* Physical damage or breakage
* Improper electrical connection
* Unauthorized repairs or modifications

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Refund Policy

9. Refunds

* Approved refunds will be processed using the original payment method whenever possible.
* Refund processing may take between 7 to 14 business days depending on the payment provider or bank.
* Shipping fees are non-refundable unless the error was caused by Lokaccino or the product was defective.

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10. Order Cancellation

* Orders may be canceled before shipment or processing begins.
* Once shipped, cancellation requests will be subject to the Return & Exchange Policy.

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11. Intellectual Property

All content available on Lokaccino including but not limited to:

* Logos
* Images
* Product descriptions
* Website design
* Graphics
* Text content
* Trademarks

are the exclusive property of Lokaccino and may not be copied, reproduced, or used without prior written permission.

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12. Limitation of Liability

* Lokaccino shall not be liable for any indirect, incidental, or consequential damages arising from the misuse of products.
* Customers are responsible for using coffee machines and equipment according to the provided instructions.

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13. Privacy & Data Protection

Lokaccino is committed to protecting customer privacy and handling personal information in accordance with applicable Egyptian laws and regulations.

Customer information will not be shared with third parties except as necessary to process orders or when required by law.

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14. Amendments

Lokaccino reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the Website constitutes acceptance of any updated Terms.

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15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt. Any disputes shall fall under the jurisdiction of the Egyptian courts.